Life as a Disney Cast Member

Disney Cast Member Training Should Be Mandatory for Anyone in Customer Service

Elly and Caroline's Magical Moments

CMs smile more than any other customer service people we know! CMs smile more than any other customer service people we know!

You can go to any Disney Park anywhere in the world and you will never meet an unpleasant, surly, unhelpful, grumpy, slovenly, or lazy Cast Member. Ever.

All Cast Members maintain the Disney image of excellence at all times.

“Think, believe, dream and dare.”Walt Disney

There is an attitude that sets apart the mediocre from the majestic. It is called the ‘success attitude’.

Did you know that when Walt headed west to pursue his dream, that he sold his possessions, even his camera, to purchase a First Class train ticket because he wanted to arrive in California first class?

Now that is success attitude exemplified.

Four Keys Fanatic card. Four Keys Fanatic card.

Disney defines quality service with two edicts:

  1.  Exceed customers’ expectations.
  2.  Pay attention to the details.

Disney has set the following guest service standards, called the Four Keys for…

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